Block Maintenance · Bournemouth, Poole & Dorset
Block Maintenance
For Managing Agents
Across Bournemouth & Dorset.
Planned and reactive maintenance contracts for managing agents, RMCs and housing providers across the South Coast, one contractor across fire-safety, building, plumbing and decoration trades, one named contact at your desk, one set of paperwork that reconciles cleanly to scope. Prompt response across the BH postcodes.
FDIS Qualified · Firequal Qualified · BS 8214 Compliant · Bournemouth-Based
Service Overview
Block Maintenance:
The Brief, In Plain English.
What It Is
End-to-end block maintenance: communal area decoration cycles, lighting and door repairs, reactive plumbing and roofing, fire-safety compliance works, EICR remediation, lift-area joinery, gate and entry-system maintenance. Delivered to a published service-level agreement with monthly reporting against KPI.
Who It's For
Managing agents (ARMA / IRPM-regulated), Right To Manage companies, housing associations, freeholders and commercial landlords managing residential or mixed-use blocks across Dorset, Hampshire and the wider South Coast.
When You Need It
On planned cycles, on reactive call-out, on FRA close-out, on PPM programme rollout, and during inter-tenancy refurbishments. Most clients run a mixed model: monthly PPM visit plus reactive cover plus an annual capex programme.
Why It Matters
Most blocks are maintained by 4-6 different contractors, none of whom own anything end-to-end. The result is paperwork gaps, scope overlaps, and a managing agent's surveyor doing the integration work themselves. We consolidate the trade base into one accountable contractor, with one scope of works and one set of reports.
What Happens If You Wait
The Cost Of
Doing Nothing.
The cost of bad maintenance isn't the contractor invoice: it's the property manager's time spent chasing missed visits, the resident complaints from poorly delivered works, and the planned programmes that slip into next year's budget. Multi-contractor blocks rack up hidden cost: 15-25% management overhead that disappears when one contractor owns the schedule.
Risks Of Ignoring It
- →Compliance dates missed because no single contractor owns the calendar.
- →Resident-experience damage from inconsistent trade quality across the block.
- →Budget overruns from emergency call-outs that should have been planned.
- →Insurance claim repudiation where maintenance records can't be retrieved at incident.
- →Property manager bandwidth drained on contractor coordination rather than asset management.
Common Mistakes Customers Make
- ×Sourcing by lowest hourly rate: true cost includes coordination, paperwork and rework.
- ×Letting reactive call-outs run without a planned programme: every visit becomes a one-off.
- ×Accepting variable paperwork standards across trades, your audit trail is only as good as the weakest sign-off.
- ×Treating the contractor as transactional rather than as a portfolio asset: losing institutional knowledge of each block.
- ×Skipping the SLA: without service levels you're managing a relationship, not a contract.
Our Process
First Call To
Final Sign-Off.
01
Inspection
Site visit at an agreed access window: measurements, photographs, scope and constraints recorded against your reference.
02
Diagnosis
Findings written up against the standard, BS or building safety case clause they relate to, with severity and priority assigned.
03
Proposal
Itemised quote, programme, RAMS and product/competency evidence: sent to the distribution list you nominate.
04
Works On Site
Tidy, resident-aware delivery. Dust control, drop sheets, daily clear-up and notified working hours. One named lead on site.
05
Sign-Off & Handover
Photographic completion pack, certificates and product traceability documents supplied for your file.
Why It's Worth It
What You
Actually Get.
Prompt Reactive Response
Reactive call-outs across the BH postcodes attended promptly during working hours on contract: response times confirmed in your SLA.
Safer Communal Areas
Trip-hazard, lighting and self-close defects logged and closed before they escalate to a resident injury claim.
Longer Asset Life
Communal decoration, joinery and entry systems maintained on cycle: extending capex intervals from 7 to 10+ years on most blocks.
Lower Total Cost
Single-contractor coordination removes 15-25% of the management overhead built into multi-trade contracting.
Reliable Compliance Calendar
Fire-door inspections, EICR remediation, alarm tests and water-hygiene flushes scheduled and reminded: nothing slips.
Peace Of Mind For Property Managers
One named contact, monthly portfolio report, paperwork that audits cleanly: and the bandwidth back to manage assets.
In Detail
Block Maintenance,
Every Variation Covered.
Materials, methods and the situations each variation applies to, so you know what you're buying before you buy it.
Working across
Bournemouth · Poole · Christchurch · Wimborne Minster · Ferndown · Blandford Forum · Dorchester
Full Service Area MapPlanned preventive maintenance (PPM)
Monthly or quarterly visits per block running a documented checklist: communal lighting, fire doors visual, self-close function, entry door operation, communal cleaning audit, external common-parts audit, plant-room visual. Closed out with photo-log and exception report.
Reactive call-out
Prompt attendance during working hours (Mon–Fri 8:30 – 16:30) across BH postcodes and out to Dorset and Hampshire. Priority categories agreed at contract stage (life-safety, security, habitability, comfort). No out-of-hours or emergency call-outs.
FRA action close-out
Type 1, Type 2, Type 3 and Type 4 FRA action lists worked as a coordinated programme: fire-door remediation, compartmentation, signage, emergency lighting, alarm interfacing. Closed out item-by-item against the FRA reference number.
Communal decoration cycles
Decoration programmes scoped at 5, 7 or 10-year cycles per block. Specification, sample boards, resident notification, programme delivery and post-works snag.
Lift-area & lobby joinery
Wear-point joinery, kicker boards, vanity panelling, post-box surrounds, lift-shaft architraves, replaced or refinished on cycle. Often more cost-effective than full refurbishment.
Entry systems & access control
Door entry phones, fobs, mag-lock service, audit-trail set-up: coordinated with your existing access control supplier or replaced under separate scope.
Monthly reporting & KPI tracking
Portfolio report each month showing visits closed, SLA performance, capex actioned, FRA close-out progress and forward 90-day programme. Reconciles cleanly to your scope of services agreement.
Questions
Straight
Answers.
Cost, timeline, documentation, lifespan, availability: the questions everyone asks, answered before you call.
Ask YoursHow do you price block maintenance?
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Either on a fixed monthly PPM retainer plus time-and-materials reactive, or on a per-block fixed annual fee inclusive of agreed reactive volume. We quote both models from the schedule of services and let you choose the commercial structure.
What response times do you offer?
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We work Mon–Fri, 8:30am to 4:30pm. Life-safety and security tickets are prioritised first across the BH postcodes, habitability tickets scheduled promptly across Dorset and Hampshire. Novopro does not currently offer out-of-hours or emergency call-outs.
Can you act as principal contractor on planned works?
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Yes: for projects under the CDM 2015 notifiable threshold, with full RAMS pack, principal contractor agreement, weekly progress reporting and resident notification programme.
Do you cover both residential and mixed-use blocks?
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Yes: purpose-built blocks, converted blocks, mixed retail-and-residential, sheltered housing and commercial multi-let. Compliance regime adjusted to the building's regulatory profile.
What size portfolio do you take on?
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Anything from a single 12-flat block to a 40-block portfolio. We don't subcontract reactive trade base: keeping consistency, but the scale we can absorb in any quarter is limited. Larger portfolios mobilised in phases.
What company are you registered as?
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Novopro Fire Protection Ltd, Company Number 17225932, registered in England. Insurance and accreditation documentation can be discussed at quote stage.
How do you handle resident complaints?
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All resident-facing works run with 48-72 hours' notice. Complaints logged against the job reference, with response within 24 hours and resolution targeted at 5 working days. Reported in the monthly portfolio report.
What's the minimum contract length?
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12 months on the PPM retainer to allow the cycle to bed in: break clause at 6 months on either side for SLA non-performance. Reactive-only relationships are project-by-project, no contract required.
Can you take on a block mid-year?
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Yes: we mobilise mid-cycle regularly, with an opening-position survey to baseline compliance status and a 90-day plan to close out any inherited issues.
On The Job
Block Maintenance & Wider Novopro Work.
A rolling gallery from live and recently completed jobs across Dorset and Hampshire.
Next Step
Consolidate Your Block Maintenance: Book A Portfolio Review.
Site survey within our coverage area, written quote issued after the visit, no obligation. Bournemouth-based, covering Dorset, Hampshire, Berkshire and the South Coast.
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