Plumbing · Bournemouth, Poole & Dorset
Plumbing: Reactive
& Planned
Across Bournemouth & Dorset.
Communal and demised plumbing: leak chasing, tank work, soil stacks, valves and tap replacement, plus planned plumbing programmes for managing agents and housing providers. Prompt response on active leaks across the BH postcodes.
FDIS Qualified · Firequal Qualified · BS 8214 Compliant · Bournemouth-Based
Service Overview
Plumbing:
The Brief, In Plain English.
What It Is
Reactive and planned plumbing: leak isolation and repair, communal cold water tanks, hot water cylinders, soil and vent stacks, basin and bath taps, isolation valves, washing machine and dishwasher connections, outside taps, mains supply make-good and small-bore radiator work.
Who It's For
Managing agents and freeholders on communal plumbing infrastructure, commercial landlords on demised plumbing within commercial premises, private landlords on let property and homeowners on planned and reactive work.
When You Need It
Active leaks attended same-day. Planned work on EICR-driven remediation, tank cleaning and chlorination cycles, kitchen and bathroom refresh, inter-tenancy turnaround and FRA close-out where stack penetrations need re-sealing.
Why It Matters
Communal plumbing failures hit multiple flats simultaneously and turn into multi-resident habitability and damage claims fast. The cost of being slow on attend isn't the repair: it's the second-floor flat dealing with first-floor's bathwater while the leak sits unattended.
What Happens If You Wait
The Cost Of
Doing Nothing.
Most communal plumbing problems we're called to weren't sudden: they were predictable. Tank-room moisture, soil-stack rocking, valve corrosion, dead-leg stagnation. Planned plumbing programmes catch them before they become 11pm Saturday calls.
Risks Of Ignoring It
- →Multi-flat water damage from a single failed valve or stack joint.
- →Legionella risk in poorly maintained communal cold water tanks.
- →Habitability claims under the Homes (Fitness for Human Habitation) Act for no hot water or active leaks.
- →Insurance claim escalation where preventable damage wasn't preventatively addressed.
- →Building safety case failure where a leak penetrates a sealed compartment penetration and isn't re-sealed.
Common Mistakes Customers Make
- ×Treating a dripping isolation valve as low-priority: it's about to fail open, not closed.
- ×Skipping tank cleaning cycles: legionella liability sits with the responsible person regardless of contractor.
- ×Letting a non-specialist re-seal a stack penetration through a compartment line: voids the fire-stopping.
- ×Patching a soil stack with mastic: fails fast, leaks worse.
- ×Self-isolating a leak without identifying upstream cause: comes back next month.
Our Process
First Call To
Final Sign-Off.
01
Inspection
Site visit at an agreed access window: measurements, photographs, scope and constraints recorded against your reference.
02
Diagnosis
Findings written up against the standard, BS or building safety case clause they relate to, with severity and priority assigned.
03
Proposal
Itemised quote, programme, RAMS and product/competency evidence: sent to the distribution list you nominate.
04
Works On Site
Tidy, resident-aware delivery. Dust control, drop sheets, daily clear-up and notified working hours. One named lead on site.
05
Sign-Off & Handover
Photographic completion pack, certificates and product traceability documents supplied for your file.
Why It's Worth It
What You
Actually Get.
Prompt Leak Response
Active leak isolation across the BH postcodes during working hours on contract, full repair scheduled subject to parts.
Safer Water Infrastructure
Tank cleaning and chlorination cycles to L8 ACoP, reducing legionella exposure for residents.
Longer Asset Life
Communal infrastructure (tanks, stacks, mains) maintained on cycle: extending asset life past 30 years.
Reduced Damage Claim Frequency
Planned plumbing programmes reduce reactive call-out volume by 40-60% over 18 months on most blocks.
Reliable Reporting
Each visit reported with description, photograph and parts used: clean reconciliation to scope and insurance audit.
Peace Of Mind On Compliance
L8 records retained, EICR-driven plumbing remediation closed out cleanly, compartment penetrations re-sealed where stack work breaches a fire line.
In Detail
Plumbing,
Every Variation Covered.
Materials, methods and the situations each variation applies to, so you know what you're buying before you buy it.
Working across
Bournemouth · Poole · Christchurch · Wimborne Minster · Ferndown · Blandford Forum · Dorchester
Full Service Area MapActive leak response
First response is isolation and damage limitation: water off, drain down, leak located. Full repair follows once parts are sourced and access secured. Damage make-good handed to our general building team.
Communal cold water tanks
Annual inspection and clean to L8 ACoP, chlorination, ball valve and float replacement, lid and insulation make-good.
Soil and vent stacks
Cast-iron and uPVC stack repair, joint re-sealing, AAV (air admittance valve) replacement, fire-collar replacement where the stack penetrates a compartment line.
Hot water cylinders
Vented and unvented cylinder replacement, immersion heater swap, pressure relief valve and expansion vessel renewal.
Tap and valve replacement
Basin, bath, kitchen and outside taps. Isolation valves on hot/cold supply. Bath fillers, shower mixers and thermostatic blending valves.
Mains and supply pipe work
Lead-to-MDPE mains upgrade (where the supply company connection permits), internal supply pipe re-routing, stopcock replacement.
Small-bore heating
Radiator replacement, thermostatic valve installation, system bleed, balancing. Boiler and gas work referred to a partner Gas Safe engineer: we don't carry the Gas Safe registration ourselves.
Questions
Straight
Answers.
Cost, timeline, documentation, lifespan, availability: the questions everyone asks, answered before you call.
Ask YoursHow quickly do you attend leaks?
+
Active leaks across the BH postcodes attended promptly during business hours (Mon–Fri 8:30 – 16:30). Isolation first, full repair scheduled subject to parts availability.
Are you Gas Safe registered?
+
No: we don't hold Gas Safe registration. Boiler and gas work is referred to a partner Gas Safe engineer who works alongside us on combined plumbing-and-gas jobs. Water-side plumbing is fully in-house.
Do you do tank cleaning and chlorination?
+
Yes: annual cleaning and chlorination to L8 ACoP, with records retained for the responsible person's water-hygiene file.
Can you handle soil-stack work?
+
Yes: cast-iron and uPVC repair, joint re-sealing, AAV and re-routing. Where the stack penetrates a compartment line, the fire collar is replaced to maintain the seal.
What's your minimum charge?
+
Half-day minimum on reactive visits, with parts charged at cost-plus-handling. Defined-scope work (e.g. supply and install a cylinder) is fixed-price.
Do you cover out-of-hours emergencies?
+
No: Novopro does not currently offer out-of-hours or emergency call-outs. Enquiries received outside working hours (Mon–Fri, 8:30am to 4:30pm) are actioned the next working day.
Do you fit unvented cylinders?
+
Yes: unvented installation by a G3-qualified installer, with notification to building control as required by Part G.
Can you handle a kitchen or bathroom refurbishment?
+
Yes: coordinated with our general building team for tiling, joinery and decoration, and with a partner Gas Safe engineer for any gas appliance moves. Full project, single contractor.
What about insurance work?
+
Yes: direct or via loss adjuster. Damage make-good handled in-house across plastering, joinery and decoration.
On The Job
Plumbing & Wider Novopro Work.
A rolling gallery from live and recently completed jobs across Dorset and Hampshire.
Next Step
Got A Leak Or Need A Plumbing Programme? Call Now.
Site survey within our coverage area, written quote issued after the visit, no obligation. Bournemouth-based, covering Dorset, Hampshire, Berkshire and the South Coast.
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